Menu
Cart 0

FAQs

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you by email when your items have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

For other special offers and giveaway items, please allow from 2 to 4 weeks for
delivery as they may be shipping from other countries.

For international shipping allow from 3-7 weeks

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be 
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.

If you have any other questions, please email support at suppot@ensomart.com and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

Very simple! Head over to our "Track Your Order" page and enter your order number and email address. Once you do this you will see all the information regarding your order.

If you have any other questions please email support at support@ensomart.com and we will do our best to help you out.

RETURNS

If you wish to get a exchange or refund please return your product to the address below: 

United States:

1812 North Columbia Boulevard Portland OR 97217

*Customer will have to cover their own shipping cost. 

**For damaged goods, please contact support@ensomart.com with a picture of the damage to get a replacement.